Coronavirus Booking Guarantee

Terms and Conditions for Accommodation Partners

Version 2 – Applicable from 1st October 2020

The following terms are Version 2 of the terms which apply to all bookings made with all opted-in partners from 8am on 1st October 2020 onwards. To view the original Version 1 terms which apply to bookings made before 8am on the 1st October 2020, please click here.

Please also read the Coronavirus Booking Guarantee FAQs before agreeing to these terms.

By opting in to the Coronavirus Booking Guarantee scheme ('the scheme'), operated by Tripadee Ltd ('we', and incorporating the Bedful booking system and any relevant Tripadee sales channels) the Accommodation Partner ('you', 'your business') agrees to the following terms.

1. For all bookings taken while opted-in to the Scheme, you agree to offer the following conditions:

• A low initial deposit of 30% on booking.
• The balance payment will not be due until 30 days before the holiday.
• In the case of a cancellation for any reason, you commit to allow the Customer the flexibility to move their holiday to any available date up to the end of 2021 (the 'rebooking window') with no additional charges.
• If the customer chooses to rebook a date where the same accommodation is only available at a higher price, you are able to charge the customer the additional prevailing rate for the stay.
• No refunds will be expected to be repaid to the customer under this scheme, either the deposit or full balance. However, you are at liberty to make discretionary refunds should you wish to do so.

2. You agree that the 30% deposit secures the booking in the normal way and each booking under this scheme is a confirmed booking once the deposit is paid. You are only able to cancel the booking in the event of Coronavirus restriction measures or other Force Majeure events.

3. You agree that this scheme will be applied to all bookings taken via the Bedful platform, and any of the following channels that you are utilising: coolcamping.com, glampingly.co.uk, iLoveThisCampsite.com, coolplaces.co.uk.

4. The terms will apply to all bookings taken from 8am on 1st October 2020 (or the time you opt in to the scheme if after that time), up until the time which you de-activate your inclusion in the scheme, or until the scheme is terminated by Tripadee Ltd. For the avoidance of doubt, the terms applied to the bookings made under this scheme will remain applicable for those bookings after a partner has opted-out of the scheme; the terms cannot be altered retrospectively.

5. Commission due to any channels mentioned in clause 3, above will be deducted in the normal way from the deposit. Stripe fees will be deducted from all bookings in the normal way.

6. Commissions and Stripe fees are non-refundable to You. Please take this into account if offering any discretionary refunds to the Customer.

7. Balance Payments - Customers will be sent a reminder that their balance is due 33 days before their holiday start date. If they do not pay, they will be sent a further reminder each day until the balance has been paid. Your business will also be sent a message if the customer has not paid their balance before the 30-day deadline. If the customer fails to pay their balance 30 days prior to the holiday, it is your responsibility to contact the customer to highlight their breach of contract and offer them a final opportunity to settle the balance. If the customer declines to settle the balance, you are entitled to cancel that booking and the customer would forfeit the deposit. We reserve the right to alter the balance payment process, such that we take the balance direct from the customer's card, rather than sending a request to pay.

8. In the event of your business having to close as a result of Coronavirus restrictions, you commit to taking all reasonable endeavours to promptly communicate with affected customers that the accommodation will be closed and that their holidays will need to be amended.

9. In the event of cancellations, either by you as a result of Coronavirus restrictions, or by the customer, you commit to taking all reasonable endeavours to promptly agree alternative holiday dates with the customer within the rebooking window and confirm the new booking dates by amending the dates on the Bedful system.

10. In the unlikely eventuality that no suitable alternative available accommodation can be arranged within the rebooking window, you have the choice to offer one of the following options to your customer:

Either

a) alternative dates for the accommodation during an extended period of a further 12 months after the end of the rebooking window.

Or

b) a refund of monies paid, with the refund due 12 months after the original start date of the holiday.

11. In the event of a dispute between you and the Customer regarding any aspect of this scheme, Tripadee Ltd will act as an arbitrator to settle the dispute fairly.

12. These terms replace the previous Version 1 of these terms for all bookings completed from 8am on 1st October 2020. The original Version 1 terms will continue to be applied to bookings made before that date. 

End of Coronavirus Booking Guarantee Terms Version 2.

Coronavirus Booking Guarantee Version 1

TERMS AND CONDITIONS FOR ACCOMMODATION PARTNERS

Version 1 – Applicable prior to 1st October 2020

The following terms are Version 1 of the terms which apply to all bookings made with all opted-in partners prior to 8am on 1st October 2020. These terms are superseded by Version 2 of these terms (above) for all bookings made from 8am on 1st October 2020.

By opting in to the Coronavirus Booking Guarantee scheme ('the scheme'), operated by Tripadee Ltd, the Accommodation Partner ('you', 'your business') agrees to the following terms.