We will collect personal information from you when you you create an account and/or offer or make a booking. For suppliers we will collect name, email, address, location and other information specific to your proprty such as photos, and messages you send your guests through the services, should you use that feature. For guests, we may collect the names and contact details of the people on the booking (including telephone number, email and postal address, where requested by the supplier). The credit/debit card details you enter in order to make a booking pass directly to a third party and are only used to process the transaction you have requested. They are not stored or used by us.
We also use your information to:
- Provide the services you request
- Improve the services
- Send you updates and respond to your communications,
- Depending on your choices, send you information that may be of interest to you
- Secure the services and protect our users and Tripadee Group entities
- Comply with law
We may share information with other entities within the Tripadee Group where such disclosure is necessary to manage our business. In particular, we may use it to analyse booking trends and refer to the results in press releases; but we will never feature your personal data in a press release directly. In addition, we may share information if we are evaluating and/or engaging in a merger, acquisition, reorganization, bankruptcy, or sale, transfer, or change in ownership of Tripadee, any Tripadee Group entities such as Cool Camping, or any of such entities’ assets.
We may also need to use or disclose your personal information to comply with a relevant legal or regulatory obligation that we have.
We will never share information about you with third parties for their own marketing purposes without your express consent, although when you make your booking, you will have the opportunity to consent to marketing contact by the accommodation supplier.
WHAT OTHER RIGHTS DO YOU HAVE?
In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 0303 123 113 or at ico.org.uk. You may ask us in writing for a copy of the information we hold about you (for which we may charge a fee if your request is excessive) and in some circumstances to delete, rectify and block the information we hold about you; to complete and restrict its use, and to port it to another organisation. You have the right to request additional information about the handling of your personal data and to object to the processing of your data in some circumstances. Where we have asked for consent to process your data, you may withdraw this consent. Please note that we may not be able to provide some of these services if your request requires disproportionate effort on our part and any information that we do hold may already have been destroyed in line with our data retention policy (see below).
SECURITY AND RETENTION OF INFORMATION
We will take all necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorised or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely. We also have appropriate contractual obligations with our ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.
Cookies are small amounts of information which we may store on your computer.
Using cookies and similar technologies, we automatically collect certain information such as:
- information about the device you are using to access the services. This includes information like your IP address, operating system information, browser information, and information about your device settings.
- information about how you use our services, including log or event information around the actions you take (such as logging in, clicking on properties), and when you take such actions.
UPDATES AND CHANGES
As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.