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MANAGEMENT > CORONAVIRUS > FORCE-MAJEURE

Force Majeure template

Many campsites and accommodation businesses are taking this opportunity to update their terms and conditions in order to clarify their position during the Coronavirus (COVID-19) pandemic.

If you do not already have a force majeure clause within your terms and conditions, it is advisable to add one in order to cover you in future. This will also cover other unexpected events, such as flooding, crime and strikes, which could potentially effect your business. Below is an example of the sort of clause you may wish to add:

  • [Business Name] are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but will not be limited to) war, terrorism, serious crime, industrial action, flooding, natural disaster, epidemics or such similar events ("Force Majeure"). We recommend that you have adequate holiday insurance in place to cover this.

You can update your policies by following the tabs: Setup > Site > Terms.

Additional coronavirus conditions

During the current period of uncertainty, it is also advisable to add a clause expressly for COVID-19, to be added to both your Cancellation Policy and your Full Terms for the duration of the pandemic. You may wish to amend our example clause provided (below), but it is important that both you and customers know what to expect in the event of an unexpected 're-activation' of restrictions in the coming months or any other eventualities related to COVID-19. For this reason, we have also introduced our optional Coronavirus Booking Guarantee, which many businesses are choosing to sign up to.

  • The following condition applies if we are not able to accommodate your booking due to COVID-19 'lockdown' restrictions, or if you are not able to attend due to restrictions in other countries or because you need to self-isolate: Any payments you have made (whether deposit or full balance) are not refundable, although they can be used instead towards a new booking within the following 18 months.

You can update your policies by following the tabs: Setup > Site > Terms.


Please note: Updating your terms, conditions, booking policy or cancellation policy only covers you for future bookings. For past bookings, the policies in force at the time of the booking apply. Customers have a record of the cancellation policy in their Booking Confirmation email. You cannot tighten cancellation policies retrospectively, though you can offer to make it more favourable (for example, if a customer decides to cancel, you may want to offer a postponement if your normal policy is to retain the balance).