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EXTENDED-PROPERTY-MANAGEMENT > REFUNDS

Issuing refunds

You may occasionally need to issue refunds for cancelled bookings. In general, the following guidelines apply:

Cancellation Policy

Before going live on the Bedful booking system, it is essential that you comprehensively outline your cancellation & refund policy under the Terms tab. Find out more about compiling a cancellation policy. These conditions are displayed clearly to the customer throughout the final stages of the booking confirmation process. It is impossible for the customer to proceed with a booking without ticking the relevant boxes to acknowledge that they have understood and accepted the conditions.

Issuing a refund

If the customer is entitled to a refund in line with your terms, you can do this using the following steps:

  • Find the booking you wish to refund in your bookings list and click on it.
  • Select the Edit Booking button.
  • On the next page, select the grey Payments tab.
  • Click the Refund button next to the payment you wish to refund.
  • From here, you can issue either a full or partial refund. Full refunds should be issued if it is you who has cancelled the booking and the customer is unable to reschedule. If the customer cancels the booking, be sure to issue a partial refund with the commission fee subtracted.
  • Once the refund has been issued, remember to change the status of the booking to 'Cancelled'. This is essential so that the cancelled booking is free to re-book.