Your Terms & Conditions

Under the 'Info' tab of your Setup menu, you can include your own Booking Policy and Terms. We are aware that many people neglect to read the more lengthy T&Cs, which is why we display the Cancellation Policy & Booking Policy as a brief summary of the most important points to customers at the point of completion, as well as on the emailed booking confirmation.

Coronavirus Booking Guarantee

If you have signed up to the Coronavirus Booking Guarantee scheme, it supersedes your existing cancellation policy for bookings to which it applies. In short, the terms are:

• No refunds
• 30% deposit
• Balance payments 30 days before the holiday
• Flexible rebooking offered for Coronavirus related cancellations

Your Booking Policy

Please limit the booking policy to a few brief bullet points of your most important terms. More details can go into your full site Terms, which are also linked from the booking page. The Booking Policy gives you an opportunity to briefly flag your most important terms at the time of booking. Here you should state:

◦ Arrival/departure times

◦ Dog/pet policies

◦ Included bedding/linen

◦ Any curfews or other important site rules/restrictions, especially unusual ones

Your Cancellation Policy

If you are new to running an accommodation business and do not yet have a cancellation policy in place, we can offer some guidance. Generally, most establishments operate under one of two policies:

Non-refundable deposits are the industry standard to ensure that small businesses like yours and ours do not lose out financially. We also ensure every effort is made to make the terms of booking clear to customers when they book.

Whatever Cancellation policy you decide upon Bedful retains a non-refundable booking commission for all bookings made via our channels (e.g coolcamping.com, coolplaces.com, glampingly.com) which is charged to you business upon booking. For more details see our Guide to Commission.

For more details about refunds, read more in our Guide to Refunds.

Your Terms & Conditions

These are your full terms and conditions, which are displayed as a link to customers underneath the Booking Policy. They can be as long as required, and should include full details on items summarised in the Booking Policy.

If you do not already have written Terms, you may simply duplicate the points of your booking policy here, however, we recommend a more thorough policy, including the likes of a force majeure clause, which may provide important cover for your business in exceptional circumstances.

Your Cancellation Policy, Booking Policy and Full Terms are displayed clearly to the customer throughout the final stages of the booking confirmation process. It is impossible for the customer to proceed with a booking without ticking the relevant boxes to acknowledge that they have read, understood and accepted your conditions. This way, customers are given ample notice of both your terms and the Bedful terms of use. We ensure every effort is made to make the terms of booking clear to customers when they book.