Receiving Reviews

Bedful makes management of your reviews on some channels easier by bringing them together on your Bedful dashboard, allowing you to respond to reviews from various channels in one place.

The channels currently supported are:

• Cool Camping
• Glampingly
• Cool Places
• I love this campsite

If you are a Bedful Plus or Bedful Pro customer, you way wish to use our custom emails function to encourage your customers to leave reviews online and support your business. Whenever your site is reviewed, you will also receive an email from Bedful to let you know and invite you to respond.

Reviews provide valuable feedback for your business and replying to reviews helps you build trust and engage in an open conversation. That's why we advise businesses to take the time to respond and communicate with all reviewers.

For Review Guidelines related to any review you have received you should visit the appropriate channel website.

How to respond to reviews

All businesses can respond to reviews for free by logging in to their Bedful account and going to the Customers > Reviews tab and selecting the review they wish to respond to. We encourage businesses to reply to all reviews — whether positive or negative. It’s an important opportunity to display your personal and positive customer service skills to all online users. Once your response has been submitted it will be submitted to the relevant channel and published in accordance with their review guidelines. Responses are usually displayed directly underneath the customer's review.

Customers are entitled to re-submit more positive reviews to replace their previous feedback, so we always encourage businesses to communicate directly with their customers to resolve any issues and improve their existing star rating.

Best practice: Responding to reviews

Responding to critical reviews is an important way to win respect and credibility and also allows you to demonstrate that you care about your customers. Here are just a few top tips:

1. If you have received a negative review: You might also like to read our full page on How to respond to negative reviews.
2. Reply appropriately: Never argue with your customers. Take note of what is being said, then respond in an appropriate and professional way. Remember that your replies are public and that other potential customers will be able to see them.
3. Keep it brief: Don't go into details when responding to a negative review. Simply express your apologies and contact the customer offline if necessary. Always give a personalised response and show empathy.
4. Listen: Take time to learn from both positive and negative reviews. Your customers are giving you some valuable feedback. With positive reviews, your customers are confirming what you are doing right and with the negative reviews, they are giving you feedback on areas you can improve.
5. Remember you are on display: Potential customers pay close attention to how you react and respond to negative reviews. Responding to a negative comment demonstrates how engaged and caring you are. When you show that you listen and respond positively to feedback, you create a sense of trust.
6. Thank your customers: Regardless of whether the review is positive or negative, if you always finish on a positive note, you show your audience that you appreciate their time and that you are approachable.